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Help Center

Find answers to common questions and get the support you need.

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Getting Started

Learn the basics of creating your first presentation with Deckova.

Account Settings

Manage your profile, preferences, and account security.

Billing & Plans

Understand pricing, subscriptions, and payment options.

Contact Support

Get personalized help from our support team.

Frequently Asked Questions

How do I create my first presentation?

Simply click 'New Presentation' from your dashboard, describe what you want to create, and our AI will generate a professional presentation for you in seconds. You can then customize it using our chat interface.

What's the difference between Free and Pro plans?

Free users get 3 presentations per month with basic features. Pro users get unlimited presentations, advanced AI models, priority support, and the ability to export in multiple formats including PDF and PowerPoint.

Can I export my presentations?

Yes! Pro users can export presentation our interactive offline format.

How does the AI understand what I want?

Our AI uses advanced natural language processing to understand your requirements. Just describe your presentation topic, audience, and style preferences in plain English, and our AI will create something amazing.

Is my data secure?

Absolutely. We use enterprise-grade encryption, secure data centers, and follow strict privacy policies. Your presentations are private by default and are never used to train our AI models without your consent.

Can I collaborate with my team?

Yes! Pro users can share presentations with team members, allowing real-time collaboration and feedback. You can also set different permission levels for viewers and editors.

What if I need help with my presentation?

Our AI chat feature lets you refine your presentation by asking for changes in natural language. You can also contact our support team for personalized assistance.

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings. Your Pro features will remain active until the end of your billing period, and you'll automatically switch to the Free plan.

Get Support

Live Chat

Get instant help from our support team

Available 24/7

Email Support

Send us a detailed message

contact@deckova.com

Community Forum

Connect with other users and share tips

Coming soon

Resources

User Guide

Complete documentation and tutorials

Video Tutorials

Step-by-step video guides

Status Page

Real-time service status and updates

System Status

API Services

All systems operational

AI Processing

All systems operational

File Storage

All systems operational

Still need help?

Our support team is here to help you succeed with Deckova.